We’re Stomping Ground Photo — a Brooklyn-based school photography company — and we’re looking for a part-time Customer Service Rep to join our team! 

If you’re upbeat, curious about people, and genuinely enjoy interacting with customers, this could be the perfect fit for you. In this role, you’ll spend a lot of time on the phone — answering incoming calls and calling customers back to help them with their orders. Our customers are parents purchasing school pictures of their children, so empathy, patience, and understanding are essential.

PREFERRED Schedule:
(we can be flexible)

• Monday & Fridays: 10:00 am - 2:00 pm 

• Tuesdays - Thursdays: 1:00 pm - 5:00 pm

Schedule is subject to change based on seasonal needs.

What You’ll Do:

• Answer customer calls with warmth and professionalism

• Call customers back to resolve questions and help them place orders

• Respond to emails and chats (Help Scout + Air Call)

• Provide product/service information, troubleshoot orders, and resolve concerns

• Keep accurate records in our CRM

• Attend weekly team meetings and bi-weekly company meetings

• Maintain our friendly, approachable brand voice in all communications

You’re a fit if you:

• Have at least 1 year of customer service experience (phone + email)

• Are comfortable with tech (Google Workspace, Slack, CRM tools)

• Are upbeat, friendly, and curious about people

• Can listen well and understand parents’ perspectives

• Communicate clearly and warmly

• Bonus Points: You have experience with Help Scout, Aircall, and knowledge of photography, including print sizes, aspect ratios, and retouching.

We welcome all applicants, regardless of race, color, religion, national origin, sex, or gender identity. 
We have an amazing, tight-knit team, and we can’t wait to find you, meet you, and welcome you.

Pay: $24.00 - $28.00 per hour depending on experience

Expected hours: 20 per week

Benefits:

• Flexible schedule

• Work from home

Work Location: Hybrid remote in Brooklyn, NY 11218

We’re moving fast — apply now!